Over the years we had a few customers wanting clarification on when we attempt to charge them, and how that is related to invoice dates, due dates, and domain expiry dates.
Let’s first talk about products other than registered domains. (e.g. Hosting, SSL certificates)
The invoice for a monthly billing plan is generated 14 days before the due date. Annual and other terms are set for 30 days before the due date. Due date is based on the start date + term length and so on.
We attempt to charge the credit card on file three (3) days before the due date. So on a monthly invoice, for example, a charge attempt is taken 11 days after the invoice is generated. Upon failure, we try again for the next three (3) weeks, once per week.
For registered domains it looks a bit different.
A domain’s expiry date is when the term of the registration ends. At Hosting Nation, we set the due date for domain renewals to be 30 days before the expiry date. This gives our customers a bit of a grace period if payment falls through. 30 days before the due date is when domain renewal invoices are generated. Thus domain invoices are generated 60 days before the expiry date and are due 30 days before expiry.
If a credit card is on file, we attempt to charge the card three (3) days before the due date, 33 days before expiry.
If you have any questions please contact our support team.